RETURNS & EXCHANGES Most products are made to your specifications. Custom made items and imprinted items cannot be refunded or exchanged. For plain stock items and leather craft supplies that have not been used, we will refund the price of the item or exchange it once we receive it but can not refund the original shipping cost. For an exchange of a leather craft supply or plain leather item, the customer must also pay the additional price to reship. Also, the expense of shipping to return the item is the responsibility of the customer. We only accept returned items that are shipped through the post office as couriers will charge us a brokerage fee when we receive it if shipped from outside of US.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 9261 Baytree drive Powell Ohio 43065
To return your product, you should mail your product to: 9261 Baytree drive Powell Ohio 43065
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that leather is a natural material as opposed to a manmade material Therefore some small blemishes are natural such as scratches, wrinkles, insect bites and natural healed scars. These small blemishes do not affect the durability of the hide. We preserve the natural hide markings on our products which shows the authenticity of the leather. One of the beauties of leather is that no two hides are alike. Because each hide has different markings, each hide takes the dye coloring slightly different on the leather product made.
The color of the actual product may vary slightly than what is shown on our website for a number of reasons. Due to the wide range of monitors, monitor color settings, brightness settings etc., the products will display slightly different on a variety of monitors. Also leather is a natural product so each piece of leather absorbs dye slightly different. Some hides may require us to apply more dye or natural oils to make the finished leather item have balanced coloring which results in a slightly darker shade